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Most email problems fall into a handful of common categories. This page walks you through diagnosing and fixing the most frequent EnrolWeb email issues so you can get back to work fast.

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Can’t send email

1

Verify SMTP settings

Confirm your outgoing server matches EnrolWeb’s hostname. Use port 465 (SSL/TLS) or port 587 (STARTTLS).
2

Check for port blocking

Some networks block port 25 or 587. Try port 465, or test from a different network or mobile hotspot.
3

Review SPF and DKIM

Missing or incorrect SPF, DKIM, or DMARC records cause messages to be rejected. See [Email DNS Records](/Business Email & Collaboration/cant-sign-in-2-2-3-2).

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Can’t receive email

1

Check MX records

Confirm your MX records point to the correct mail servers. Use an online lookup tool or dig MX yourdomain.com.
2

Check disk quota

A full mailbox will bounce new messages. Log in to webmail and delete or archive old messages.
3

Check spam and filters

Look in the junk folder and review any forwarding rules or custom filters that might redirect mail.

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Emails going to spam

1

Configure SPF

Add or update an SPF TXT record authorizing your provider’s servers.
2

Enable DKIM

Enable DKIM in your provider’s admin console and publish the TXT record in EnrolWeb DNS.
3

Set up DMARC

Start with p=quarantine or p=none to monitor, then move to p=reject once records work.
4

Protect your sender reputation

Avoid bulk or unsolicited mail, keep lists clean, and use a consistent From address.

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Sign-in issues

1

Reset your password

Use the password reset link on the webmail or control panel login page.
2

Check two-factor authentication

Confirm you’re entering the current 2FA code. If you lost access to your 2FA method, contact support.
3

Use app passwords

Some clients don’t support 2FA prompts. Generate an app-specific password in your provider’s admin panel.

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Sync problems

1

Verify IMAP settings

Confirm server, username, port, and security match EnrolWeb’s recommendations.
2

Re-add the account

Remove and re-add the account on the affected device to clear stale credentials.
3

Update your client

Older versions of email clients often have TLS or sync bugs. Update to the latest version.

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Quick checks

Check DNS

Verify MX, SPF, DKIM, and DMARC are published correctly.

Check settings

Confirm server addresses, ports, and security in your client.

Test with webmail

Log in via webmail to isolate client-specific issues.

Contact support

Reach out if self-service steps don’t resolve the problem.
If the problem persists, email support@enrolweb.com with your domain, the affected mailbox, the exact error message, the client or app you’re using, and what you’ve already tried.